Your privacy matters to us at Shopsery. As a US-based online store offering both retail and wholesale products—including custom jerseys, polo T-shirts, baby items, and fashion accessories—we are committed to protecting your personal data and maintaining transparency about how we collect, use, and protect your information.

This Privacy Policy explains how Shopsery handles personal data collected through our website (shopsery.com), mobile platform, marketing channels (including Facebook, Google Ads, and email campaigns), and all other digital services (collectively referred to as the “Services”).

If you have any questions about this Privacy Policy or your data, please contact us:
Email: privacy@shopsery.com
Website: Shopsery Contact Page

Consent

By using the Shopsery website, you agree to the terms outlined in this Privacy Policy. Submitting information through our website, checkout process, forms, or social media channels implies your consent to the collection, use, and disclosure of that information in accordance with this policy. If you do not agree, kindly discontinue use of our Services.

Information We Collect

We collect personal and non-personal information to improve your shopping experience and fulfill your orders effectively.

1. Information You Provide Directly

You may provide information when:

• Creating an account or placing an order.

• Signing up for our newsletter or promotions.

• Contacting customer support.

• Participating in surveys, reviews, or giveaways.

This information may include:

• Full name, shipping/billing address, phone number, and email address.

• Payment details (securely processed via third-party payment gateways).

• Business or resale information (for wholesale orders).

2. Automatically Collected Information

We automatically collect technical data such as:

• IP address, browser type, and operating system.

• Device type and geographic data.

• Site behavior (pages visited, time spent, clicks).

We use cookies, pixels, and analytics tools (including Google Analytics) to personalize your experience and measure performance.

3. Information From Third Parties

We may receive your information through trusted partners such as carriers (UPS, USPS, FedEx), payment processors, or advertising networks like Facebook and Google.

Use of Data

Shopsery uses your personal data for the following purposes:

• To process orders, payments, and deliveries.

• To provide customer support and resolve inquiries.

• To send order confirmations, shipping updates, and product alerts.

• To offer promotions or discounts relevant to your interests.

• To comply with laws and prevent fraudulent activity.

Legal Basis for Processing

We process your data based on one or more of the following:

• Contractual Obligation: To complete your purchase or respond to inquiries.

• Legitimate Interest: To improve our Services and communication.

• Consent: When you opt-in for marketing or newsletters.

• Legal Requirement: To comply with tax, anti-fraud, and regulatory obligations.

Cookies and Tracking Technologies

Cookies are small files stored on your device to enhance usability and personalize content. Shopsery uses both session and persistent cookies for:

• Saving cart and account information.

• Tracking visitor activity through Google Analytics and Meta Pixel.

• Marketing and retargeting campaigns (only with consent).

You may modify cookie settings in your browser at any time, although disabling cookies may limit site functionality.

Data Retention

We retain your personal data only as long as necessary—for example, to process orders, comply with legal requirements, or manage disputes. Once data retention is no longer required, it will be deleted or anonymized.

Data Sharing and Disclosure

Shopsery may share personal data only with trusted third parties, including:

• Payment processors (Stripe, PayPal, Virtual Card, etc.).

• Shipping providers (UPS, USPS, FedEx, DHL).

• Analytics and marketing tools (Google, Meta, Mailchimp).

• Legal authorities (if required by law).

We never sell or rent customer data to unauthorized parties.

Security

We use industry-standard measures such as SSL encryption, firewalls, and secure payment gateways to protect user data. While we take every precaution, online data transmission can never be completely secure; by using our Services, you acknowledge this inherent risk.

Your Rights

Under privacy protection laws such as California Online Privacy Protection Act (CalOPPA) and GDPR (if applicable), you have the right to:

• Request access to your personal data.

• Correct or update inaccurate data.

• Request deletion (“right to be forgotten”).

• Restrict or object to data processing.

• Request a copy of your data in a portable format.

To exercise these rights, email us at: privacy@shopsery.com.

Do Not Track & Behavioral Tracking

Shopsery honors “Do Not Track” (DNT) signals and does not engage in third-party behavioral tracking beyond standard analytics tools.

Fair Information Practices

In compliance with Fair Information Practice Principles, if a data breach occurs:

• We will notify affected users within 7 business days via email.

• A notification will also be posted on our website within 24 hours.

Policy Updates

Shopsery reserves the right to revise this Privacy Policy at any time. Updates will be posted on this page with an updated “Effective Date”. Please check this page periodically for the latest version.

Effective Date: January 1, 2025